I called him asking what the results of the approval was and he said I didn’t get approved. ********************************* from ******* told me that he would give me a call at the end of the day on Friday, Saturday or Monday with the results of the loan. When speaking to ******* ******* they stated that they would need two years of income but failed to mention the importance of credit history and how long I would need have in order to be approved. ****** ***** recommended ******* ******* that uses tower federal credit union with an outstanding approval odds for my car loan refinance. Timothy P*********,NCCO Manager, QA & Compliance Thank you again for the opportunity to respond. Our Team will be corresponding with our Member directly to answer any remaining questions regarding the account. We can share, however, that per our Teams review that the accounting of the recent payments to the account and the loan balance is believed to be accurate. Tower cannot discuss the specific details of the account in response to this complaint, as the security and privacy of our Members information is very important to us. As such, our Member was appropriately referred via email to contact our Member Service Center by phone so our Member could be verified and our Team could provide further assistance. Please note that per our review of our Members emails to our Tower Employee, the emails contained an email address that was neither known to our Employee nor contained any information that would identify our Member or the loan. Our Member also indicated that she had emailed a specific Tower employee with her concern but to-date had not received a response.Īs always, we appreciate our Members business and our Team is here to help as always. We recently received a complaint from our Member in regard to concerns over a loan balance. Our dedicated Team is here to help as always should our Member have any additional questions. Our Team reimbursed the TowerCares donation for our Member as a courtesy, in consideration of our Members initial concern. A path to Membership with Tower includes donating to the TowerCares Foundation that proudly supports military families and children. Please also note that Membership is a requirement to receive a loan with a credit union in accordance with the Federal Credit Union Act. Our Team was able, however, to contact our Member and make a loan offer which our Member has subsequently accepted. For reasons of privacy, we cannot provide details regarding the loan application. In the complaint, a Member of Tower expressed frustration with their loan application experience.įirst, we appreciate our Members business and the opportunity to respond to our Members concern.
We recently received a complaint from your office and appreciate the opportunity to respond. Should this be a convenient option, we also recommend that our Members consider setting up an automatic payment as this can be helpful in saving time in making loan payments.
As always, our Team is here to help by phone, at a branch, or online to assist our Members. We appreciate the opportunity to respond and we welcome our Member to reach out to us at ************ for any additional questions. Our Team additionally waived several fees as a courtesy to our Member. For the privacy of our Members information, we are unable to go into specific detail but note the already completed resolution of the routing of payments to the intended accounts as our Member indicated. As indicated in the complaint, our dedicated Team was working to facilitate the processing of due payments in accordance with account terms. We appreciate our Members business and we apologize for any frustration. In the complaint, our Member indicated concerns over the application of payments to their accounts.
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